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Sephora’s Deborah Yeh: Unconscious Bias in Retail and Marketing A Podcast By Deborah Yeh
Photo Credit: Sephora’s CMO Deborah Yeh discussed the company’s commitment to inclusion at Brandweek.Sean T. Smith for Adweek
January 20, 2021 | What does it mean to be a consumer in America? Does race correlate to the type of service and treatment a customer receives in a store?
Deborah Yeh, Sephora’s Chief Marketing Officer, joins host Porter Braswell to discuss unconscious bias in retail and marketing, as well as how it affects customers and their relationship with brands. Previously, Yeh held marketing leadership roles at GAP and Target.
HBR Presents is a network of podcasts curated by HBR editors, bringing you the best business ideas from the leading minds in management. The views and opinions expressed are solely those of the authors and do not necessarily reflect the official policy or position of Harvard Business Review or its affiliates.
How Companies Can Identify Racial and Gender Bias in Their Customer Service An Essay By Alexandra C. Feldberg and Tami Kim
Research shows that minority customers regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers. One, does your company hire individuals to interface with customers? Most likely, the answer is “yes.” Two, do you know if your employees are treating all customers equally? The answer here is probably “no.” This is, in part, because many aspects of customer service are intangible, nuanced, and difficult to observe. A well-designed internal audit can help you understand exactly how your employees are treating customers, and can help you formulate changes to implement.
Celebrate Hispanic Heritage Month With NPR A Spotify Playlist By NPR
Listen to NPR’s favorite stories about Hispanic culture, art and personalities.
CODE SWITCH A PODCAST By NPR
Hosted by journalists of color, the podcast tackles the subject of race head-on. They explore how it impacts every part of society — from politics and pop culture to history, sports and everything in between. This podcast makes all of us part of the conversation — because we’re all part of the story.
BIGGER LOVE A MUSIC ALBUM By JOHN LEGEND
Released on Juneteenth, the album is a celebration of love, joy, sensuality, hope, and resilience, the things that make our culture so beautiful and influential. The official tracklist contains 16 tracks in total and features guest appearances from Gary Clark Jr., Jhené Aiko, Koffee, Rapsody and Camper.